Frequently Asked Questions
Everything you need to know about bringing Bongo Furniture into your home.
What is the typical delivery timeframe for large furniture items?
Most in-stock furniture items are delivered within 7-14 business days. Custom-made pieces or special orders may take 4-8 weeks depending on the manufacturer and your location.
Do you offer white-glove delivery and assembly services?
Yes, we offer a premium white-glove service which includes room-of-choice delivery, full assembly of your furniture, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in original condition. Please note that a restocking fee may apply to large furniture items, and custom orders are non-refundable.
Are your wood products made from sustainable materials?
Bongo Furniture is committed to sustainability. Over 80% of our wooden collections are crafted from FSC-certified timber or reclaimed wood sources to ensure environmental responsibility.
Do you provide fabric and leather swatches?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you visualize the texture and color in your own living space.
What kind of warranty comes with my purchase?
All Bongo Furniture pieces come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains and damage.